Pricing & Payment

All prices are in Australian dollars. We offer several payment options including credit card (VISA and Mastercard), paypal and afterpay.  All payments must all be cleared before we send out your order.  

Processing time

Ready to send/ship (RTS) orders are usually dispatched within 2 working days. Processing times for made to order items varies and are listed on the description area of the listings. Orders will be fulfilled in the order the payment was received.

Shipping & Delivery

Please refer to our Shipping & Delivery page here.

Stock availability

Sometimes, we make mistakes with our inventory count and some items might be out of stock and we may not be able to fullfill part of your order. If that happens, we will contact you and offer an alternative or refund the amount paid for the out of stock item(s).

 Order cancellations and returns/exchanges

No cancellations will be accepted after order is placed. Please check carefully before you place your order. If you need to make any changes, please contact us immediately after the order is placed.  
We try to check our items very carefully before shipping them. However, if we were to miss a defect in a new item, please let us know within 7 days after the order is received. We will arrange for a replacement or issue a refund or exchange if the item is out of stock.
 
We will not accept a return because of a change of mind or a wrong colour or size selection unless the item received is different from what is ordered by the customer.
 
All returned items must be in it's original and unused condition with the original packaging. Delivery fees will not be refunded and the customer is responsible for return delivery costs. 
Please contact us via the contact form or email with any inquiries or concerns you may have. We want our customers to be happy with their purchase.

Care for our knit, fabric and fur props

Knit props
Our knitted props are lovingly hand made using only highest quality materials and products in a smoke free and cat friendly home.
We recommend gentle hand-washing in lukewarm water with mild wool wash. Soak for 20-30 minutes in a sink/bowl or bucket. Do not agitate. Squeeze out excess water (without wringing them) and roll it in a clean dry towel.  Air dry flat out of direct sunlight.  Do not tumble dry.
Fabric props
Our fabric backdrops and wraps are cut to size and the edges are not finished. We recommend gentle hand-washing. They should be air dried. Drying using a dryer may shrink the fabric.
Fur
Place fur in lukewarm water with a  mild wool wash. Do not agitate. Refill the sink/bowl or bucket with fresh lukewarm water and rinse. Roll fur in a clean dry towel to squeeze out water. Air dry flat out of direct sunlight or heat. Do not tumble dry.

Note on colour

The colour in the photographs shown on the listings with our items in use may vary to the actual colour of our items due to shooting and editing style. With fabric props, it will also vary if an underlay was used.
We try our best to match the colour of the actual items when photographing them. However, there may be slight variation from screen to screen and calibration software. We do not except returns or exchanges based on colour differences. Please do contact us if you have any questions in regards to any product colour.

 

Safety

All products purchased from our store are for use as photography props only. Please do not leave baby unattended while using them. 

Page created on 13th June 2017